Refund policy

Returns & Exchanges Policy (Hygiene Notice)

Due to the intimate nature of our products, all lingerie items are non-returnable and non-exchangeable for hygiene and safety reasons. This policy applies even if the product is unused or unopened, as we maintain strict standards to ensure the wellbeing of all our customers.

Each item undergoes a meticulous and comprehensive quality assurance inspection conducted by our dedicated quality control department prior to dispatch. Every product is carefully examined in detail to ensure it meets our established standards of excellence in condition, presentation, and packaging integrity. Accordingly, instances of receiving damaged or incorrect items are exceedingly rare. Nevertheless, should any such discrepancy arise, we remain committed to addressing the matter promptly and appropriately in accordance with our support protocols .